OPTICS – Store Manager

Contract: Full Time

Responsibilities of a Store Manager

  • Cultivate a culture of true passion for the brand by encouraging team members to be brand ambassadors
  • Create a high-performance retail environment that dares to exceed shopper expectations and delivers an exceptional experience every time.
  • Ensure that the brand philosophy and experience are promoted in all guest interactions
  • Meet and exceed business objectives and KPI expectations
  • Lead and inspire a team that is accountable for both individual and overall store performance
  • Provide on-the-fly coaching and feedback to drive KPI achievement
  • Maintain a leadership presence in the sales area, participate in team selling to maximize sales opportunities
  • Complete Pandora product knowledge training to increase sales
  • Maintain awareness of current product launches and promotions, support company initiatives
  • Cultivate a strong customer/client base through customer engagement and relationship building
  • Always maintain deep customer awareness to provide world-class shopping experience and control loss prevention
  • Maintain optimal floor coverage and effective scheduling to maximize business
  • Build a high-performance team by recruiting, retaining, training, and developing top talent
  • Build a pipeline of qualified talent to cultivate and sustain an environment of internal mobility
  • Continuous networking to create a community of potential talent for regular and seasonal hiring needs
  • Identify, document, and resolve performance issues (and/or policy violations) in collaboration with the Divisional Sales Manager and HR Generalist
  • Utilize divisions of responsibility (talent, brand, operations, and fan experience) to ensure timely implementation of visual merchandising directives, functionally robust processes, and continuously grow and develop talent

Qualifications of a Store Manager

  • 3-5 years of leadership experience in a high-performance sales environment and/or with a comparable brand is preferred.
  • Strong verbal and written communication skills
  • Ability to communicate effectively with all levels within the organization
  • Knowledge of retail mathematics and key performance indicators
  • Strong business acumen and analytical thinking
  • Ability to recruit, retain and develop a team with succession planning and internal mobility at its core
  • Ability to set/adjust priorities, delegate as needed, and manage own time effectively
  • Knowledge of Microsoft Office 365 Suite, KWI, POS, and an applicant tracking system is preferred
  • Must be able to stand for long periods of time (greater than 30 minutes)
  • Must be available to work a flexible work schedule, including evenings, weekends and holidays as required

If you're a passionate team player with a positive attitude, you'll thrive in our energetic and inclusive environment.

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